Chrome Is Crashing

Google Chrome Is Crashing Worldwide On Windows 10 PCs, How To Fix......

Due to these crashes, The ECD call volume has drastically increased over the last two days and Chrome product forums have begun filling up with posts from people experiencing these issues.

"Seemingly out of nowhere ~15 minutes ago, Google Chrome stopped working for me. My extensions crashed and all pages (including Chrome pages like settings) refuse to load.
ECD users report that Chrome is displaying a gray screen and cannot open the Settings or Extensions pages of the browser.
Furthermore, users are reporting that these crashes happen in both the regular and Incognito browsing modes.

It is believed that the crashes are caused by an issue with the Google Chrome '%UserProfile%\AppData\Local\Google\Chrome\User Data' folder, which is used to store your data, extensions, and configuration settings for the browser.


Users should create a backup of the 'User Data' folder and then perform one of the following steps to fix the crashes:Crashing Chrome


As this only seems to be happening on Windows I will provide such instructions, but this will be operating system dependent:


  1. Ensure your Sync data is accurate at and passwords appear at 
    (If you have a passphrase they will not but they should be reflected in the sync data link)
  2. Close any open Chrome instance
  3. Open File Explorer and navigate to:%LOCALAPPDATA%\Google\Chrome\User Data
  4. Delete the "Local State" file from the directory (ensure you have a backup!)
  5. Re-Open Chrome


If the above steps don't resolve the problem then try the following


  1. Open File Explorer and navigate to:%LOCALAPPDATA%\Google\Chrome\User Data
  2. Take a copy of everything in this directory and store it somewhere such as your desktop
  3. Rename the "User Data" folder to something other than User Data
  4. Re-Open Chrome


Some users have reported that after performing these steps, the Google Chrome crashes have stopped.
Others state that once you restart Google Chrome the issue occurs again.
It is not clear what is causing the crashes, but it is likely a change pushed out to some users by Google since the latest browser release.CrashinChrome

It is common for Google to push out configuration changes or new features to Google Chrome users in limited tests.
One of these tests or configuration changes may be causing the issues seen by so many users.